Course Overview

Become ready for a highly sought-after job in information technology (IT). With no prior experience or degree required, you can start this programme and gain a solid foundation in networking, cybersecurity, cloud computing, and IT principles in as little as three months, making you job-ready.

Nearly all businesses, organisations, and individuals depend on technology. Offering technology support to improve organisational efficiency is the focus of a career in IT support. This can involve delivering exceptional customer service as well as troubleshooting, computer setup, network and wifi setup.

You will gain knowledge of the most recent techniques and resources utilised by IT support specialists, such as troubleshooting, service level agreements, hardware and software configuration, technical assistance, and customer service ticketing systems. You'll practise evaluating customer assistance requests and troubleshooting a variety of issues, as well as demonstrating your expertise in networking, security, and cloud computing.

What you'll learn

• Customer Service
• Technical Support
• Cloud
• Troubleshooting
• IT Fundamentals
• Software Application Development
• Computer Programming
• Software Development Process
• Database basics
• Wireless Networks
• Network Troubleshooting
• Network Architecture
• Cloud Storage
• Networking Hardware
• Cybersecurity
• Cryptography
• Cyberattacks
• Information Security (INFOSEC)
• Application Security
• Cloud Computing
• Hybrid Multicloud
• DevOps
• Iaas PaaS Saas
• Cloud Native

Requirements

• Basic knowledge of IT support.
• A computer or laptop with internet connectivity.
• Learn all about IT support in only three months.
• Flexible work schedule.

AccessTo Career Resources with IBM IT Support Certification Course

Enroll Free

Enhanced Employability:

An outstanding IBM IT Support Certification that increases your chances of landing the best IT support jobs.

Competitive Advantage:

A chance to differentiate yourself from the crowd and leave a greater impact on prospective employers.

Skill Validation:

A strong validation of your advanced IT support skills verifies your ability to perform all IT-related tasks successfully.

Networking Opportunities:

The IBM IT Support Certification course provides ample networking opportunities for participants. Through interactive sessions, group discussions, and cooperative exercises, learners can establish connections with industry professionals and their peers.